Medical Assist

The advice and information is not diagnostic but offers the customer appropriate, relevant advice and information. The service allows the customer to obtain information prior to a doctor’s consultation benefitting the customer in terms of cost saving and immediate professional advice. The customer will be referred to a doctor should the nature of the call not be classified as a home remedy case. Reading material on particular subjects is also available.

Referrals to:

Closest Medical facilities

 GP’s within the client’s area

Closest Medical Transport

Health Specialists

Medical Referrals

In addition to the general medical advice service, one call to the same number will trigger the medical professionals who will guide clients through a medical crisis, provide your client with emergency advice. This program includes referrals to crisis lines in the case of: • Family and Domestic Abuse; • Rape; • Child Abuse;• Bereavement; • Suicide Hotline - Life Line; • Poison Hotline – In House.

Emergency Medical Transportation

In the event of a client’s involvement in a medical emergency, the call centre will arrange and coordinate the most appropriate method of emergency medical transportation within the cover limit. Clients will be transported to the nearest medical facility capable of providing adequate care. Including transportation by road or air ambulance (dependent on weather conditions and flight plans). Please note: This cover is only valid within the borders of South Africa.